Responsible Gaming

Gambling Should Be Entertainment

Gambling is meant to be a form of entertainment, not a way to make money or solve financial problems. Always play for fun, and never bet more than you can afford to lose. If gambling stops being enjoyable or starts feeling like a necessity, it may be time to step back and seek help.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your province or territory of Canada) to open an account and play at online casinos. It is illegal for anyone under the legal age to gamble. We encourage you to verify your age and identity as required by the casino operator.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, please consider seeking support:

• Chasing losses — trying to win back money you have lost by gambling more
• Hiding or lying about gambling activities from family or friends
• Spending more time or money on gambling than you planned
• Neglecting work, school, relationships, or other responsibilities because of gambling
• Borrowing money or selling possessions to gamble
• Feeling guilty, anxious, or depressed after gambling
• Being unable to cut down or stop gambling despite repeated attempts

Self-Help Tools

Most reputable online casinos offer responsible gaming tools that you can activate directly in your account settings. These tools can help you stay in control:

• Deposit limits — set a maximum amount you can deposit daily, weekly, or monthly
• Loss limits — cap the amount you are willing to lose over a set period
• Reality checks — receive reminders about how long you have been playing
• Time-out periods — temporarily suspend your account for 24 hours to several weeks
• Self-exclusion — block access to your account for a longer period, usually 6 months to 5 years

We recommend using these tools proactively to keep gambling a safe and enjoyable activity.

Support Organizations

If you or someone you care about is struggling with gambling, free and confidential help is available. Here are organizations appropriate for Canada and other regions:

Canada

• Responsible Gambling Council (RGC) — www.responsiblegambling.org
• ConnexOntario (Ontario) — 1-866-531-2600 — www.connexontario.ca
• Gambling Support BC — 1-888-795-6111 — www.gamblingsupportbc.ca

United Kingdom

• GamCare — www.gamcare.org.uk — Helpline: 0808 8020 133
• GamStop — www.gamstop.co.uk — Free self-exclusion service

Australia

• Gambling Help Online — www.gamblinghelponline.org.au — 1800 858 858

United States

• National Council on Problem Gambling (NCPG) — www.ncpgambling.org — Call or text 1-800-GAMBLER

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de — Helpline: 0800 1 37 27 00

Other Regions

If you are located outside the countries listed above, please contact the most relevant national problem gambling helpline or organization in your country. Many jurisdictions provide free, confidential support in your local language.

If You Have a Problem, Seek Help

You are not alone. Problem gambling is a treatable condition, and reaching out for support is a sign of strength. Contact one of the organizations above today — trained professionals can help you regain control. If you are in immediate crisis, please also consider speaking with a trusted friend, family member, or a local health care provider.